Support Desk

KEEP IN TOUCH

Our helpline is always open to receive any inquiry or feedback. Please feel free to drop us an email from the form below and we will get back to you as soon as we can.

FAQs

What is Flezio?

The one (flexible + productive) access you need with multiple convenient locations in Singapore and the region, subscription offerings and hassle-free bookings are things that businesses look for when they seek flexibility in their business.

Discover a unique space that boost your team’s flexibility, productivity and creativity and/or even support business as usual programs, mitigating stoppage of operations due to unforeseen circumstances or just to getting to know someone new in the community to boost your network.

Who are Flezio space providers?

Flezio works with multiple professional and unique space service providers. No two spaces are the same. Choose a range from lush exquisite to cosy home interiors work or community space depending on your business team requirements, each flezio listings is unique by its own. Individual host will describe their space in detail and guests leave reviews about their experience.

Search from open concept coworking spaces, private serviced space, and even shared desk at a fellow business owner space.

How does Flezio work?

Flezio helps make business flexibility easy, enjoyable, and productive. You can subscribe to a Flezio pass which provides access to multiple spaces for an auto renewal fixed monthly membership fee or find a more permanent space to be located for a period of time.

We verify all listing spaces and ensure the space is at its optimum to serve your business needs, and manage a trusted platform for payment.

-Booking System

Our booking system ensures that confirmation between you and the host is verified by Flezio so your contact information remains private. For your peace of mind, if you ever feel uncomfortable to share any basic information with the host, you can easily notify us via support desk.

-Credit System

Our convenient payment system supports several types of payment methods and converts it to credits.

Please note the respective space providers listing to see the exact number of visits you are entitled to each month and how many credits it cost for one day use.

-Credits usage

Each credit(s) will entitles to one day of usage during a working day from 9am to 6pm (Excluding public holidays and weekend)

Where can I use Flezio?

The best part about Flezio is the flexibility we provide with multiple spaces across Singapore, Jakarta and Bangkok. Your business can stay productive and hassle free without wasting resources sourcing, registering a new temporary space and make payment every time you travel across different locations. Flezio credits is available to be utilized across Singapore, Jakarta, Bangkok. More cities to come soon!

How do I join Flezio?

You can start exploring the flexible plans suitable for you and your business under Membership. Add your preferred payment method, either credit / debit card or PayPal. If you want to commit to a single workspace, you can purchase a monthly plan through us and receive up to 3.5% cashback* (more than what your usual credit card rebates offer!).

What is Flezio membership?

Flezio membership is a monthly membership that provides 11/22/40 credit passes a month to any of our partnered Coworking, serviced or even shared office  spaces within the region at a fixed monthly membership fee. Your business will be able to work with spaces marked #beflezio

With our auto monthly subscription, your business will be able to enjoy the freedom of working wherever and whenever you want.

When does my Flezio membership start?

Your membership will be activated within 2-6 hours upon successful membership sign up plan. An email will be sent to you as a confirmation together with user ID. Your membership plan will then be auto renewed monthly on the same day each month.

How many spaces can I use in a day?

You can use as many spaces as you want within the 11/22/40 credits you have based on the plan you subscribe during your monthly membership cycle. Do remember to book a day in advance to prevent disappointment of full house unavailability.

What if I have utilize all my credits, and I still need a space?

You are able to still work at the space you love after extinguish all credits within your monthly membership cycle. Just purchase an extra day on the space original day rate directly from the space providers. Alternatively, you may wait until the next membership cycle renew to book the same space again.

How can I cancel my Flezio membership?

If you choose to cancel your Flezio membership, you can still use Flezio to book a temporary space by the day or month. Do remember you are able to claim up to 3.5% cashback* for monthly membership when you find a more permanent space through us.

To cancel your Flezio membership, simply drop us an email needaholiday@flezio.com and we will help you out. Make sure you contact us at least 7 working days before your billing cycle end date (weekends and Public Holidays excluded). The membership will end on the last day of your current billing cycle. There is no charge to upgrade or downgrade, and you are not tied in for a minimum period unless stated.

What should I know before using the space?

  1. Treat the space with love like you treat your home
  2. Keep the place clean, tidy the table and place back all items to its original state during and after use.
  3. Set all mobile devices to silent mode, should you need to make a call, you are encouraged to find a spot suitable to answer a call.
  4. Appropriate dress code is encouraged
  5. Join the community and network within the space you visit! Go with the flow!

How much time in advance can I make the reservation?

You are encouraged to make your reservation in advance by A week or two to ensure you will have  a desk space reserved for you and your team.

Can I make 1 week or more of reservation at one time?

Yes you are able to! Just key in the dates you wish to book.

Can I make multiple reservation at of a location at one time?

Why not? You have planned in advance and it is our service to empower your flexibility.

You are able to make up to 3 different bookings. Should you encounter challenges, do feel free to email us at support@flezio.com

Can I make multiple reservation at of different location at one time?

We are currently still working on that, however you can email support@flezio.com and we will send you a confirmation.

Can I make a last minute reservation?

Yes you are able to do so 2 hours before on a case by case basis. Do note that your reservation request may not be approved due to various factors such as full house. Most of our supporting space providers accept reservation one day in advance.

Can I appear at the location last minute without prior reservation?

You are strongly discouraged to do so as you do not wish to surprise the host. Should you really need a space urgently, drop us a whatsapp (+65-KIV) message and we will assist you accordingly.

The space I want to work in is fully booked, what should I do?

Our support team will provide you with alternative spaces near your selected destination.

Why should I rate and review the space I visit?

You ratings and reviews offer valuable feedback for both the space providers and fellow flezio members. With your valuable feedback, we will work together with the space providers to further serve you and your fellow flezio members better in the future.

What if I have a late cancellation or I do not turn up after I book?

We do understand due to unforeseen circumstances such as emergencies, weather conditions or your pet goldfish is giving birth, you are not able to go to the space you have booked earlier. Unfortunately late cancellations and no shows lead to under utilised desk space for the space owners to share out with other flezio members.

All late cancellation and no show will have their credit(s) deducted based on the space credit amount.

We practice free cancellation policy before the stipulated deadline of one day in advance before 1200hours. Once the deadline has passed the credits are not refundable. If you were late to cancel your reservation or did not show up, there will be no refund provided. To ensure that you do not incur deduction of credits, please cancel before the deadline a day before in advance at 1200hrs. You can email to support@flezio.com for cancellation request and will receive a reservation cancellation confirmation email.

Can I get a refund if I have not utilised any credits for the month?

Make sure you contact us at least 7 working days before your billing cycle end date (weekends and Public Holidays excluded). After that, all sales are final. Any unutilized credits will be forfeited.

Why should I invite my fellow business partners and colleagues to join flezio?

Business partners and colleagues who work together, stays closely knitted for a lifetime.
Every time a person registers and makes their first purchase of any membership, he/she will get a discount of the indicated value. The best part is you will receive a pair of movie tickets and use it to catch a movie together with him/her on your rest days! The more people you have who join flezio, the more you save on your movie time and building stronger bonds.

Is the credit or email of confirmation emails transferable?

For security purposes, all credits and confirmation emails are non transferable.

Cant find the answer to your question?

We are here for you before, during, and after your experience. We've answered the most common questions about Flezio in our Support Desk, and for everything else you can contact us by visiting flezio.com/support-desk or email us at support@flezio.com

Flezio Terms of Use

Please read these Terms of Use carefully before using our website at www.flezio.com, our FLEZIO Platform and/or our Services (defined below), so that you are aware of your legal rights and obligations with respect to FLEZIO Pte Ltd.

By accessing this Site, App and/or using the Services, you hereby agree:

(i) that you have read and agree to be legally bound by these Terms of Use; and

(ii) that you are the user of the Site, App and/or Services and are 18 years or above.

If you do not accept these Terms of Use, please leave the Site, App and/or discontinue use of the Services immediately.

FLEZIO may at any time vary or amend these Terms of Use by posting the amended Terms of Use on the Site or through the App. Any use of the Site, App or Services after the amendment of these Terms of Use is deemed acceptance of the amended Terms of Use by you. If you do not agree to the amended Terms of Use, you have the right to stop using the Site, App and Services.

  1. Site, App and Services

1.1 The Site and App is owned and maintained by FLEZIO

1.2 FLEZIO operates a monthly subscription service that gives our members access to certain workspaces(collectively, "space," "spaces," "venue," and/or "venues") in their city and/or internationally, which offers one or more of the following features and services (each a “Service” and collectively the “Services”) through the Site or App:

1.2.1 access to a collection of information, products, services, data, text, listings, pricing, graphics, images, videos, audio files and other types of works;

1.2.2 search engines or tools;

1.2.3 blogs, message boards, communication tools;

1.2.4 email or message alerts; and

1.2.5 any other services, features, content or applications that FLEZIO may offer through the Site or App from time to time in our sole and absolute discretion.

1.3 FLEZIO reserves the right to change, modify, suspend or discontinue the whole or any portion of the Services, Site or App at any time. We may also impose limits on certain features or restrict your access to parts or the entire Services, App or Site without notice or liability.

  1. Licence

2.1 FLEZIO hereby grants you a personal, non-exclusive and non-transferable licence to use the Site and/or App, and access and use the Services available via the Site and/or App, subject to the terms set out in these Terms of Use.

2.2 You agree not to reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of, or any access to:

2.2.1 any Service;

2.2.2 the Site or App;

2.2.3 any materials, information, news, advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the Site, App or Services (collectively, “Content”),

except, to the extent permitted, with the prior written consent of FLEZIO or unless expressly permitted in these Terms of Use.

2.3 Without prejudice to the generality of Clause 2.1, you agree not to reproduce, display or otherwise provide access to the Site, App, Services or Content, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of FLEZIO.

2.4 The Site, App and all Content are the copyrighted work of FLEZIO or our content or software providers, and FLEZIO reserves and retains all rights in the Site, App and Content.

2.5 You may not decompile, reverse engineer or otherwise attempt to discover the source code of the App or any Content, except under the specific circumstances expressly permitted by law or FLEZIO in writing.

2.6 You may not hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Site, App, Services or our servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming.

  1. Account Information

3.1 To access certain parts of the Site, App or Services, you will be required to sign-up for an account with FLEZIO (“Account”) and select a user name ("User Name") and password ("Password").

3.2 You are solely responsible for safeguarding and maintaining the confidentiality of your User Name and Password. You agree not to:

3.2.1 share or permit others to use your Account or Password; or

3.2.2 assign or transfer your Account to any other person or entity.

3.2.3 You will be required to show photo identification or government issued ID to the workspaces upon check-in

3.3 You shall be bound by and responsible for all communications and online activity transmitted or conducted through the use of your Account. FLEZIO shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account. If you are aware of any actual or suspected unauthorised use(s) of your Account, or loss, theft, or unauthorised disclosure of your Password, please promptly notify us.

3.4 Each individual may only register one (1) Account.

3.5 You must provide accurate, complete, and up-to-date information required for your Account. The name on your account must be the name on your photo identification card or government issued ID. You may at any time change or update your Account information by clicking on the “My Account” icon in the left hand side after logging in.

3.6 Where an individual is associated with multiple Account(s) without our written authorisation, or fraudulent or wrongful use of an Account is detected or suspected, we reserve the right at our sole discretion and without liability, and without prejudice to our other rights and remedies under this Agreement or at law, to immediately:

3.6.1 cancel any booking reserved through such Account(s);

3.6.2 cancel or invalidate any credits used by such Account(s);

3.6.3 prohibit such Account(s) or persons from participating in any promotions, contests or surveys of FLEZIO; and/or

3.6.4 merge, suspend and/or terminate Account(s).

  1. Membership, Payment, Billing and Other Fees

4.1 Membership Cycle

Your FLEZIO membership starts on the date that you sign up for a subscription and submit payment via a valid Payment Method. Each FLEZIO cycle depends on your membership plans, and will automatically renew when it expires. For example, if you purchase your FLEZIO on 10th January, your 1month membership will automatically renew on 10th February (see “Billing Cycles,” below). Once your new month starts, you will receive your full number of credits for such new monthly cycle. Please note that any credits not used during the membership cycle are forfeited, and will not be exercisable in the next subscription cycle.

4.2 Payment

4.2.1 You must provide us with a current, valid, accepted method of payment (as such may be updated from time to time, “Payment Method”) to use FLEZIO. We will automatically bill the membership fee to your Payment Method each membership cycle until your FLEZIO is cancelled or terminated

4.2.2 Payment shall be made in SGD.

4.2.3 We accept payment by MasterCard, Visa and PayPal only. Kindly note that PayPal currently accepts MasterCard, Visa, American Express and Discover cards, and the credit/debit cards and payment methods accepted by PayPal is subject to change.

4.2.4 By joining our membership program, you authorise us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.

4.3 Billing

4.3.1 Recurring Billing. By starting your FLEZIO membership, you authorise us to charge you a membership fee at the then current rate.

4.3.2 Billing Cycle. When you sign up and purchase your FLEZIO, your first subscription cycle will be billed immediately. Your subscription will auto-renew and you will be billed on the same date each month. We reserve the right to change the timing of our billing, in particular, as indicated below, if your Payment Method has not successfully settled. In the event your paying membership began on a day not contained in a given month, we may bill your Payment Method on a day in the applicable month or such other day as we deem appropriate. For example, if you started your FLEZIO membership or became a paying member on 31stJanuary, your next payment date is likely to be 28th February, and your Payment Method would be billed on that date. Your renewal date may change due to changes in your Membership.

4.3.3 No Refunds. PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members (“credits”). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.

4.3.4 Payment Methods. You may edit your Payment Method information by logging into your FLEZIO account and using the Edit Payment Method feature, or by emailing us. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information or cancel your account (see, “Cancellation” below), you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates.

4.3.5 Cancellation. You may terminate your monthly subscription at any time by logging into your FLEZIO account online and using the Cancel feature, or by emailing us. However, your first month cannot be cancelled and is non-refundable.

4.4.1 Late Cancellation Fee

We charge a late cancellation fee of S$20 in Singapore for cancellations of bookings within 12 hours before the working time of the space (“Default Cancellation Fee”).

4.4.2 No Show Fee

We charge a no show fee of S$20 in Singapore for no show of a booked space (“Default No Show Fee”), provided that certain space may have a different no show fee, which shall be disclosed on the space booking page.

4.4.3 Other Fees

Your FLEZIO covers your access to workspaces. In addition, you are responsible for paying cancellation fees if you do not cancel your workspace with appropriate notice. The FLEZIO only gives you access to the workspace for which you signed up. The venue may have additional fees for use of additional services or workspaces.

  1. Promotions, Voucher Codes and Other Privileges and Programmes

5.1 From time to time FLEZIO may run promotions, contests, surveys, privileges and other programmes, subject to additional terms and conditions which can be found on the Site and are hereby incorporated by reference into these Terms of Use.

5.2 Promotions, contests, privileges and programmes are only valid for the time period specified by FLEZIO.

5.3 The following terms shall apply to the use of credits, vouchers, coupons and codes (“Voucher Codes”):

5.3.1 Each Voucher Code is only eligible for a single use and is only valid for the time period specified by FLEZIO.

5.3.2 The Voucher Codes may only be redeemed by booking spaces from FLEZIO during the applicable validity period.

5.3.3 Use of any Voucher Code must be indicated at the time of checkout, and all information required by FLEZIO must be provided. No retroactive use of the Voucher Code is permitted.

5.3.4 Voucher Codes cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, including but not limited to discounted sale items, unless otherwise stated.

5.3.5 A minimum spend may be required before use of the Voucher Code is permitted.

5.3.6 Voucher Codes cannot be refunded, redeemed or exchanged for cash.

5.3.7 Resale, transfer and sharing of Voucher Codes are strictly prohibited. In spite of the above, gift vouchers, if offered by FLEZIO, may be purchased by you and given to others.

5.3.8 No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Voucher Codes is allowed.

5.3.9 Voucher Codes are non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used.

5.3.10 FLEZIO reserves the right to verify the validity of any Voucher Code and to declare null and void, any Voucher Code which in our opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used.

5.3.11 FLEZIO reserves the right to vary or impose such other terms and conditions as we deem appropriate from time to time by posting the varied terms and conditions on the Site or through the App.

5.4 Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” basis and while stocks last basis. No cash will be offered in lieu of the gift.

5.5 Where you are permitted to return any product to FLEZIO for a refund and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related.

5.6 FLEZIO's decision on all matters relating to promotions, discounts, Voucher Codes and other privileges is final and binding.

5.7 FLEZIO reserves the right to discontinue any promotion, discount, Voucher Code programme, contest, privileges or programme at any time without notice or liability.

  1. Prohibited Conduct

6.1 By using the Site, you promise not to:

6.1.1 Harass, threaten, or defraud Site users;

6.1.2 Make unsolicited offers, advertisements, proposals, or send junk mail to users;

6.1.3 Impersonate another person or access another user’s account without that person’s permission;

6.1.4 Share FLEZIO-issued passwords with any third party or encourage any other user to do so;

6.1.5 Permit third parties to use any workspaces booked under your own membership, including other members;

6.1.6 Misrepresent the source, identity, or content of information transmitted via the Site, including deleting the copyright or other proprietary rights;

6.1.7 Upload material (e.g. virus) that is damaging to computer systems or data of FLEZIO or users of the Site;

6.1.8 Upload copyrighted material that is not your own or that you do not have the legal right to distribute, display, and otherwise make available to others; or

6.1.9 Upload or send to Site users pornographic, threatening, embarrassing, hateful, racially or ethnically insulting, libellous, or otherwise inappropriate content.

  1. Intellectual Property

7.1 The copyright, patents, trademarks, registered designs and all intellectual property rights in the Services, the Site, the App and all Content shall vest in and remain with FLEZIO and its licensors.

7.2 The trademarks, logos and service marks ("Marks") displayed on this Site or App are the property of FLEZIO and other third parties, and all rights to the Marks are expressly reserved by FLEZIO and relevant third parties. You are not permitted to use the name of FLEZIO or any Marks, including in any advertising or publicity or as a hyperlink, without the prior written consent of FLEZIO or such third party.

7.3 The domain name on which the Site is hosted on is the sole property of FLEZIO and you may not use or otherwise adopt a similar name for your own use.

  1. Comments, Feedback and Other Information

8.1 You may provide or submit comments, feedback, suggestions and other content or information (collectively, “Comments”) so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a Comment. FLEZIO reserves the right (but not the obligation) to review, remove or edit such content.

8.2 You hereby grant FLEZIO a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any Comments that you provide or publish through or in relation to the Site or App, for any purpose as FLEZIO may require at its sole discretion. You further agree that FLEZIO may use and publish your name in connection with such Comments.

8.3 If you have any questions or concerns about these Terms of Use or any issues raised in these Terms of Use or on the Site or App, please contact us.

  1. Disclaimers & Limitations

9.1 Workspaces, venues and/or any other services offered via the site are offered and provided by third parties, not FLEZIO. You agree that attendance at or use of any such workspaces are solely at your own risk. In no event shall FLEZIO be liable for any injury, loss, claim, damage or any special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arises out of or is any way connected with a user’s attendance in a workspace made through the site.  In addition, all members specifically understand and agree that any third party directing members to the site by referral, link or any other means is not liable to the user for any reason whatsoever, including but not limited to damages or loss associated with the use of the services, the site or any content on the site. FLEZIO is neither an agent of nor is connected with any provider with which a member has made a reservation, other than as the providers of the services provided on the site.

9.2 While we make every effort to ensure that the Site, App, Services and all Content is accurate and complete, we provide the Site, App, Services and Content on an ‘as is’, ‘as available’ basis only without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, FLEZIO, its suppliers and partners disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, or the warranty of non-infringement. Without limiting the foregoing, FLEZIO does not warrant that the functions contained in or access to the Site, App, Services, Content or other content will be timely, uninterrupted or error-free or without omission, that defects will be corrected, or that the Site, App, Services, or Content are free of viruses or other harmful components, or that the download, installation or use of the App or any Content in or with any device will not affect the functionality or performance of the device. FLEZIO, its suppliers and partners does not warrant or make any representations regarding the use or the results of the use of the Content, the Services, the Site or the App in terms of their correctness, accuracy, completeness, reliability, or otherwise.

9.3 You agree that:

9.3.1 FLEZIO shall be entitled at any time, at its sole and absolute discretion and without prior notice, to add to, vary, terminate, withdraw or suspend the operation of the whole or any part or feature of the Site, App or Services without assigning any reason; and

9.3.2 access to or the operation of the Site, the App and/or the Services may from time to time be interrupted or encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors,

and in any such event, FLEZIO shall not be liable for any loss, liability or damage which may be incurred as a result.

9.4 In no event shall FLEZIO be liable to you for any damages, losses, expenses, liabilities under any causes of action (whether in contract or tort including, but not limited to negligence, or otherwise) caused through the use of, or the inability to use, the Services, the Site, the App, Content or any other website or device. In the event that FLEZIO is liable for damages despite the foregoing provision, you agree that FLEZIO’ aggregate liability to you for any and all causes of action in relation to:

9.4.1 any order, sale or delivery of any product or service by FLEZIO under these Terms of Use shall not exceed the price of the product or service giving rise to such claims; and

9.4.2 in all other cases (including any use of the Site, App or Services), shall not exceed S$1.

9.5 In no event shall FLEZIO be liable for any indirect, special, consequential, or incidental damages that result from the Services, Site, App or Content, or your use of, or the inability to use, the Services, Site, App, Content or any other website or device, even if FLEZIO or a FLEZIO authorised representative has been advised of, or should have foreseen, the possibility of such damages.

9.6 You agree that the above exclusions and limitations of liability enable the Services and the Content to be provided by FLEZIO at either reasonable costs or no costs to you.

  1. Linked Sites

10.1 FLEZIO may provide links, plug-ins, widgets or other connections to other sites ("Linked Sites") that may be of relevance and interest to users. FLEZIO has no control over, and is not responsible for the content on or obtained through the Linked Sites or for any damage you may incur from the Linked Sites (including any virus, spyware, malware, worms, errors or damaging material contained in the Linked Sites) or the availability, accuracy or reliability of any of the Linked Sites. You hereby agree to assume all risk arising from the use of the Linked Sites and hereby irrevocably waive any claim against us with respect to the Linked Sites. FLEZIO does not endorse, recommend or guarantee any of the Linked Sites, and FLEZIO expressly disclaims all liabilities and responsibilities arising in relation to any Linked Sites.

11 Security & Privacy

11.1 FLEZIO recognises the importance of keeping your personal information and data secure and private. To understand our security and privacy policies and practices, please read our Security & Privacy Policy.

11.2 Please do not submit any personal information or data without first reading our Security & Privacy Policy which explains our data use and privacy practices in detail.

  1. Suspension & Termination

12.1 You agree that FLEZIO has the right in its sole and absolute discretion and without notice or liability to:

12.1.1 restrict, suspend, or terminate your access to all or any part of the Site, App or Services; and/or

12.1.2 terminate, deactivate or suspend your Account, delete your Account and all related information and files in your Account,

without assigning any reason.

12.2 Without prejudice to the generality of the above, FLEZIO reserves the right to deactivate your Account if it has been inactive for a period of 10 years or more, or if you are in breach of any of our Terms of Use.

  1. Notification of Infringement

13.1 FLEZIO reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of the Site, App, Services or Content (“Infringing Material”) and take appropriate action. If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Site, App or Services, please notify FLEZIO in writing immediately in the form and containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).

13.2 All Infringement Notices shall be sent to FLEZIO addressed as follows:

Flezio Pte Ltd

Midview City, 22 Sin Ming Lane

#06-76

Singapore 573960

Email address: hello@FLEZIO.com

Attn: FLEZIO Executive Team

13.3 FLEZIO will duly consider all Infringement Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against FLEZIO in respect of any Infringing Material, unless you have first given FLEZIO the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter FLEZIO refuses or fails to remove the Infringing Material within a reasonable time. Where FLEZIO removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against FLEZIO under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal by FLEZIO.

13.4 You acknowledge and agree that FLEZIO has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on or through Linked Sites or other third party sites.

  1. Jurisdictional Issues

14.1 The Site, App and Services are meant for use by residents of Bangkok, Jakarta, Manila and Singapore only. FLEZIO makes no representation that the Services and Contents of the Site or App are appropriate or available for use in your location. Those who choose to access this Site or App from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

  1. Indemnity

15.1 You agree to indemnify and hold FLEZIO, and its officers, agents, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including without limitation, legal costs on a full indemnity basis), awards, losses and/or expenses, due to or arising out of:

15.1.1 any use of the Site, App or any Service;

15.1.2 your connection to the Site or App;

15.1.3 your breach of any terms and conditions of these Terms of Use;

15.1.4 your violation of any rights of another person or entity; or

15.1.5 your breach of any statutory requirement, duty or law.

  1. Severability

16.1 If any provision of these Terms of Use is found to be illegal, void or unenforceable under any law that is applicable hereto or if any court of competent jurisdiction in a final decision so determines, these Terms of Use shall continue in force save that such provision shall be deemed to be deleted.

  1. Relationship of Parties

17.1 Nothing in these Terms of Use shall constitute or be deemed to constitute an agency, partnership or joint venture between FLEZIO and you and neither party shall have any authority to bind the other in any way.

  1. Waiver

18.1 No waiver of any rights or remedies by FLEZIO shall be effective unless made in writing and signed by an authorised representative of FLEZIO.

18.2 A failure by FLEZIO to exercise or enforce any rights conferred upon us by these Terms of Use shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.

  1. Force Majeure

19.1 No party shall be liable for any failure to perform its obligations under these Terms of Use if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.

19.2 For purposes of these Terms of Use, a “Force Majeure Event” is an event which is a circumstance or event beyond the reasonable control of a party, and which results in the party being unable to observe or perform on time an obligation under these Terms of Use. Such circumstance or event shall include strikes, lockouts, industrial action or labour disputes, riots, civil unrest, war or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, storm, flood, natural physical disasters, epidemic, quarantine restrictions, disruption to supply lines, and general failure or impossibility of the use of aircraft, shipping, aircraft, motor transport or other means of public or private transport, or political interference with the normal operations of any party.

  1. Governing Law & Jurisdiction

20.1 These Terms of Use and all matters relating to your access to, or use of, the Site, App and the Services shall be governed by and construed in accordance with the laws of Singapore including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without giving effect to any principles of conflicts of law.

20.2 You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.

Flezio Privacy Policy
  1. Consent

By accessing the Site, App and/or providing personal data to Flezio, you hereby acknowledge that you have read this Policy and that you consent to the collection, use and disclosure of your personal data by Flezio in accordance with this Policy. If you do not consent to the terms of this Policy, please do not access the Site, App or provide your personal data to Flezio.

Flezio does not knowingly collect or solicit personal data from those below the age of 18, or knowingly allow such persons to register an account with Flezio (“Account”). If you are under 18, please do not use the Site or App, or attempt to register an Account or send any personal data about yourself to us.

  1. What is Personal Data?

“Personal data” means data about a person who can be identified (i) from that data, or (ii) from that data and other information to which Flezio has or is likely to have access.

  1. What personal data does Flezio collect?

We gather various types of personal data of our users and customers, as explained more fully below.

Data that is voluntarily provided. Flezio collects personal data that you voluntarily provide to us, whether through the Site, App or other platforms or channels (such as through email, telephone and other forms of communication). At various places on the Site or App, or in the course of obtaining the services provided by Flezio, you may be required to provide certain personal data such as your full name, email address, address, country of residence, telephone number and other personal information, in order to access or use certain features or services of the Site or App, or to otherwise obtain our services. For example, personal data may be collected when you register an Account, join our membership program, enter a contest, promotion or survey, fill up a form, provide comments, suggestions or feedback, or when you contact our customer service or helpdesk via email, phone or other channels. You can always choose not to provide your personal data, but you may not be able to access or use certain features or services of the Site or App, or to obtain certain services from us.

Data that is sent automatically. In addition, Flezio collects data that is sent automatically by your web browser, computer, mobile or tablet device. This may include your IP address, the address of the web page you were visiting when you accessed our Site, date and time of your visit, information about the device you are using and other information. Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings. Please also refer to the section on “Use of Cookies” below.

  1. How do we use your data?

Generally, we collect personal data in order to provide our products and services to you, and to personalize and improve our services and your user and customer experience with Flezio. Personal data collected by Flezio may be used:

4.1 to provide you with service information, and news;

4.2 to support the services offered on the Site and/or App;

4.3 to contact you for feedback about our services;

4.4 to conduct research about Flezio’s customer base or services;

4.5 to fulfil your reservation and purchase requests;

4.6 to inform you of promotions, offers, surveys, events, products and services, which may be of interest to you;

4.7 to process your payments including credit cheques and collection;

4.8 to customise your online experience according to your chosen interests and preferences and enhance your current and future visits to the Site, use of the App and customer experience with us;

4.9 to notify you of technical updates or changes in policy;

4.10 to update and back-up our records;

4.11 to reduce credit risk, detect and protect us against error, fraud and other criminal activity;

4.12 to comply with law, the requests of law enforcement and regulatory officials, or orders of court;

4.13 to enforce our legal rights and remedies; or

4.14 for such other purposes notified to you on or before collection or use of the data.

  1. Who do we disclose your data to?

We do not rent, trade or sell your personal data. Your personal data will not be disclosed by Flezio to any third party, except:

5.1 to:

5.1.1 any affiliate, subsidiary or partner of Flezio;

5.1.2 our technology, marketing and logistics service providers;

5.1.3 credit card and payment processing companies;

5.1.4 lawyers, auditors, professional advisors and investors of Flezio; or

5.1.5 any other agents, service providers or subcontractors acting for or on behalf of Flezio, to the extent required to carry out the purposes set out in Section 4, or to do anything at your request; or

5.2 where you expressly consent to such disclosure; or

5.3 where such disclosure is required or permitted by applicable law, statute, stock exchange regulation or by-law, regulatory or governmental order or court order.

From time to time, we may collaborate with other third parties to organise joint marketing and promotional campaigns, offers or contests, and may require disclosure of your information to such third parties. For example, where a promotion or Voucher Code is specially offered to customers of our third party partner, we may share your information with that partner to the extent relevant to such promotional campaign. In some cases, you may not be able to enjoy the promotion, offer or participate in the contest, unless you consent to disclosure to our partner of your information. “Voucher Code” refers to any credits, vouchers, coupons or codes offered by Flezio for use in the purchase of goods from Flezio.

Recipients of your personal data may be located outside Singapore. You agree that we may transfer your personal data to our affiliates, subsidiaries and/or other third parties located outside of Singapore, as long as the personal data is handled in accordance with this Policy and all applicable laws. Flezio will ensure recipients of your personal data are legally bound to provide a standard of protection for your personal data comparable to the protection afforded under the Personal Data Protection Act 2012 (No. 26 of 2012).

  1. How long do we retain your data?

Personal data provided by you will be retained as long as the purpose for which the data was collected continues. Thereafter, Flezio will destroy or delete the information, or remove the means by which the data can be associated with you, unless its retention is required to satisfy legal, regulatory, accounting or other business requirements or to protect Flezio’s interests.

  1. Is your data secure?

7.1 As your Account is protected by a password for your privacy and security, we ask that you take steps to protect against unauthorised access or use of your Account. Please select and protect your password appropriately and limit access to your device and browser by signing off after you have finished accessing your Account. You are responsible for any loss, theft and compromise of your password and Account Information, and any activity on your Account that takes place through unauthorised password use.

7.2 Flezio understands the importance of keeping your personal data private and secure. We therefore put in place security arrangements to protect your privacy and personal data, in a manner that we believe is reasonably appropriate to prevent unauthorised access, collection, use, disclosure, copying,modification, disposal or similar risks. Please be informed that despite our best efforts, no security measures are impenetrable. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of your personal data. Flezio does not warrant or guarantee in any way that your personal information or private communications will always remain private and/or safe. Flezio hereby disclaims any responsibility or liability directly or indirectly arising out of or in connection with, any loss, theft, or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar actions with regard to any personal data held or maintained by us, except to the extent caused by our fault or negligence.

  1. Linked Sites

Flezio may provide links to other sites ("Linked Sites") that may be of relevance and interest to you. Flezio has no control over, and are not responsible for the privacy practices or the content of such Linked Sites, and you hereby waive any claim against us with respect to the Linked Sites.

  1. Use of Cookies

In order to improve our products and services, we collect data by way of “cookies”. Cookies help us measure the number of visits, average time spent, page views and other statistics relating to your access to the Site or App. This information allows us to better administer the Site and App, and provide a more tailored and user-friendly service to our Site visitors and App users. Cookies also enable you to use or access certain features or services of our Site or App, including the shopping cart and check-out features. For example, cookies help us store preferences or retrieve products in your shopping cart between visits, from our servers. Cookies are small data files that are sent to your browser from our Site or App and are stored on your computer’s or device’s hard drive. Each time you visit our Site or App from the same computer or device, the cookie will be retrieved from your computer or device, enabling our Site or App to recognise your computer or device as having previously visited our Site or App and thereby increase the functionality of our Site or App on your computer or device. Our cookies cannot be used to get data from your hard drive, to get your email address or any other data that can be traced to you personally. Most web browsers and devices can be set to notify you when you receive a cookie or to prevent cookies from being sent; if you use these features, you may limit the functionality we can provide you when you visit our Site or App.

* Google, as a third party vendor, uses cookies to serve ads on your site.

* Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.

* Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Users can read the service terms and privacy policies of third party social networking services on their sites. The Privacy Policy for Facebook is available here, for Twitter here and for Google+ here.

  1. How to access and correct your data?

If you wish to access, correct or update your personal data, you may do so at any time by accessing your Account settings through the Site or App. Alternatively, you may contact us atguava@Flezio.com. You are responsible for providing us with correct and updated information.

  1. What choices do you have?

11.1 Keep in mind that the information we gather is in an effort to offer you a superior online shopping experience that is customized. You may be able to access, correct or update certain information as explained in Section 10 above. When you update information, however, we may maintain a copy of the unrevised information in our records.

11.2 You may request deletion of your account by sending an email to guava@Flezio.com. Please note that some information may remain in our private records after deletion of your account. We may use any aggregated data derived from or incorporating your personal data after you delete your account, but not in a manner that would identify you personally unless permitted by law.

11.3 If you do not wish to receive email or other communications from us, you can unsubscribe from our mailing list by using the unsubscribe facility that may be provided with such email or communication, or contact us at guava@Flezio.com.

  1. Questions or Concerns

Please direct any questions or concerns that you may have regarding our handling of your personal data to:

Attn: The Data Protection Officer

Email: guava@Flezio.com

Please provide your name, contact number, email address and all relevant details along with your question or concern, so that we can review and respond to your question or concern in an efficient and effective manner.

  1. Right to Amend Policy

Flezio reserves the right to amend the prevailing Security & Privacy Policy at any time and will place any such amendments on this Site or App.

  1. Governing Law

This Policy is governed by and shall be construed in accordance with Singapore law including without limitation the provisions of the Evidence Act (Chapter 97), Electronic Transactions Act (Cap. 88) and the PDPA, without giving effect to any principles of conflicts of law. You agree to submit to the non-exclusive jurisdiction of the Singapore courts.